Amano Viet Nam Personal Information Protection Policy
Our company has established a “Personal Information Protection Policy” as follows
Complying with legal requirements for protecting personal information.
Our company will identify legal requirements involving the handling and protection of personal information, national policies and other standards and will strictly comply with these rules.
Principles for obtaining, using and providing personal information.
Our company will manage the acquired personal information in an appropriate manner and with the exception for cases where such information is legally required, shall limit use of that information within a specially restricted range and establish measures to prevent use of that information for any other purpose.
Our company will not disclose or provide the acquired personal information to third parties unless the subject individual has given their consent and/or the information is requested by the legal authority.
Help Desk for inquiries, consultation and complaints.
Our company has established a Help Desk to assist people with inquiries, consultation and complaints regarding our personal information protection management system and the handling of personal information.
[Help Desk for inquiries, consultation and complaints]
- Phone：(+84) 28.3636.6552
- E-mail：info@amanovietnam.com.vn
The handling of personal information
Our company recognizes that protecting personal information of all people who have provided personal information is an important responsibility as a business operator that handles personal information and for this objective our company has established handling policies as follows.
The acquisition and the use of personal information
When acquiring personal information, our company shall handle it appropriately and in compliance with related laws & regulations.
Our company shall use personal information to the extent necessary to achieve the purpose of use disclosed herein. If our company requests the provision of personal information and the consent of its use for reasons other than listed in this disclosure, our company shall limit the use to what is consented.
In the event where it is necessary to use personal information beyond the scope of disclosed purpose of use, our company will specify the new purpose for consent and shall be used only within the scope of this new consent.
The provision of personal information to third-parties
Our company will not provide personal information to third parties unless required by law and in the following cases:
When the customer has given their prior consent.
When providing information to business partners such as outsourcers (consigners) and dealers that we supervise appropriately in order to achieve the purpose of use.
The shared use of personal information
In order to comprehensively provide all products and services (hereinafter referred to as products and services) related to the business activities of our company and of our group companies, if necessary and within the legal limits, we will share personal information among our group to execute the business as follows.
The items of personal information to be shared
Name, address, telephone number, fax number, e-mail address, employment information (company name, department name, job title, address, telephone / fax number, email address, etc.), URL, product purchase history, maintenance history.
The purpose of using personal information
- To comprehensively and as a group, propose and provide products and services
- For business negotiations including the provision of products and services, conclusion and fulfillment of contracts, and appropriate post contractual management
- To carry out maintenance and after-sales services for the products and services provided
- To provide information on our products and services and information on our group’s business activities
- To maintain business partner information for credit and risk management
- To send invitations for seminars, exhibitions, events, etc.
- To provide information by visiting, sending catalogs, sending e-mails, etc.
- To conclude and fulfill contracts between our company or group companies and business partners, post-contractual management, and to communicate necessary information for business
- To maintain relationships
- To respond to inquiries, suggestions, complaints, repairs and support forwarded to our company or our group companies
- For other purposes necessary for our company or our group companies to carry out the business
The handling of personal information on the website
Wiretapping prevention measures during communications
When the customer (in person) provides highly confidential information such as personal information via a website operated by our company, the information will be encrypted using SSL (Secure Sockets Layer) technology to prevent wiretapping during electronic communication.
The use of Cookies and Web Beacons
In order to ensure security and improve usability of the links accessed through our website, cookies, web beacons and IP addresses may be used for the following purposes:
- To identify and solve the cause of problems that occurred on the server.
- To improve the contents of websites and e-mails.
- To use browsing history etc. for marketing activities.
- To create and use statistical data, based on the personal information provided
※Website visitors may refuse the use of cookies and web beacons by our company by refusing receipt of cookies on their web browser.
However, in this case, they may incur some restrictions such as the inability to use certain features.
The use of log information
When our website is visited, we record the access log information including the visitor’s IP address. This information is used to determine the utilization status of our website and the information will not be used to identify any individual unless it is necessary to contact the visitor or if the user visits pages requiring user authentication.
The revision of contents
Please note that we may revise the contents of “Our company’s handling of personal information” from time to time depending on safety improvement levels and/or in accordance with the revisions made on related laws and regulations. As such we recommend that you regularly check our website for any changes.